This policy applies to all orders shipped within the United States. By placing an order with , you agree to the terms outlined in this shipping policy. Our goal is to provide efficient and reliable shipping while ensuring transparency regarding our processes.
Shipping Costs
- For orders exceeding $23.96, a shipping fee of 25% of the total order value will be applied.
- For orders valued at $23.96 or less, a flat shipping fee of $5.99 will be charged.
Shipping and Transit Times
- Transit Time: Shipments typically take 3–7 business days (Monday to Friday) to arrive.
- Note: We are not responsible for shipping carrier delays, as these are beyond our control.
Order Processing
- Processing Time: Orders are processed within 2–3 business days, excluding weekends and holidays.
- You will receive an email confirmation with your order details after a successful purchase. If you don’t receive an email, check your spam folder or contact us for assistance.
Address Accuracy
- Please double-check your delivery address before placing your order. We are not responsible for non-delivery due to errors in the address provided.
- Orders returned due to incorrect addresses will be refunded (excluding the shipping fee). You may re-submit your order with the correct address.
Delivery Methods
- All orders are shipped via UPS or FedEx based on the most efficient delivery method.
- For added security, we recommend requesting signature service if you don’t want your package left unattended. We are not responsible for lost packages if a signature service is not requested.
Order Tracking
You can track your order via the Track My Order page on our website. Use your tracking number or order number along with your email address to access tracking updates.
Cancellations and Changes
-
Cancellation Requests:
- Cancellations must be made within 24 hours of placing your order.
- After 24 hours, the order is processed and cannot be canceled.
-
Change of Address:
- Address changes must be made within 24 hours of placing your order.
- Once an order is in transit, we cannot change the delivery address.
To request changes or cancellations, email us at or contact us via .
Damaged Parcels
If your parcel arrives damaged:
- If possible, reject the parcel from the courier and contact our customer service immediately.
- If the parcel was delivered without your presence, email us at for assistance.
International Shipping
Currently, we do not offer international shipping. This policy applies exclusively to orders within the USA.
Taxes and Duties
- A tax of 12% of the total order value will be applied at checkout.
Public Holidays
Please note that during public holidays, shipping times may be delayed due to restrictions on manufacturing and courier operations. While this is beyond our control, we will do our best to minimize any inconvenience.
Missing or Lost Items
If your item is missing or lost in transit, please refer to our Return Policy here for more details.
Contact Us
If you have any questions or need assistance with your order, feel free to contact us:
- SMS:
- Address:
- Email:
Thank you for shopping with !