Thank you for shopping at . By placing an order with us, you agree to the following terms. These policies are designed to ensure transparency and clarity in our refund and return processes. Please note that these policies apply to orders within the United States.
Change of Mind Returns
If you change your mind about a purchase, you may return the item within 14 days of receipt.
- You can choose between store credit or a refund to the original payment method.
- Returns are subject to the following conditions:
Condition of the Item
- The item must be in ‘as-new condition’, meaning it must not be used, assembled, damaged, altered, washed, or otherwise different from its original state.
Condition of Packaging
- The item must be securely packed in its original packaging. If not, we reserve the right to refuse the return, and you will be responsible for the cost of shipping it back to you.
Exchanges
Exchanges are only accepted for items that are damaged, defective, or incorrect in size or product.
- Contact us at or via SMS at to arrange an exchange.
Eligibility for Refund or Replacement
To request a refund or replacement, you must meet the following conditions:
- Timeline: You have 14 days from the date of receipt to make a request.
- Valid Reasons: We will replace or refund for the following issues:
- The product is flawed or defective.
- Poor quality of printing.
- The item is materially different from the description on our website.
- Incorrect type, size, color, or printing.
Exclusions
Returns will not be accepted for:
- Personalized items.
- Gift cards.
- Orders made for commercial or non-domestic purposes.
Processing a Return for Change of Mind
To process a return for a change of mind:
- Email with your request and include photographs of the item and packaging to confirm its condition.
- Upon receiving and approving the return, we will issue your refund or store credit.
Incorrect Item Delivered
If you receive an incorrect item:
- Contact with photographs of the incorrect product within 14 days of receipt.
- We will send the correct item and arrange for the return of the incorrect one at no additional cost.
Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- Cancellation requests after 24 hours may be treated as a “Change of Mind” return.
Damaged Items
If your item arrives damaged:
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Contact with:
- Your order number.
- A description of the issue.
- Photos or videos of the damage.
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You will not need to return the damaged item. A voucher or refund will be issued.
Non-Delivery of Items
- If your item has not been received within 10 business days, contact us at .
- We will issue a full refund, and the item is yours to keep if it arrives later.
Shipping Costs for Returns
- Defective Products: If the product is defective, incorrect, or damaged, customers are responsible for working with the carrier and covering the return shipping costs.
- Change of Mind: Customers are responsible for shipping costs when returning items for reasons other than defects or errors.
Return Methods
We accept returns through the following methods:
- Shipping: Returns must be securely packaged and sent to our address.
- In-store: You may return items directly at .
Restocking Fee
We do not charge a restocking fee for returns.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed back to the original payment method within 1-5 business days.
Full Refund Scenarios
You are eligible for a full refund in the following cases:
- Duplicate orders (one will be canceled and refunded).
- Items not received within 10 days.
- Damaged or defective items where replacements are not preferred.
Contact Us
For any questions or assistance, feel free to contact us:
- SMS:
- Address:
- Email:
We appreciate your understanding and hope you have a great shopping experience with !